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IT Infrastructure Solutions

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IT Infrastructure Solutions

IT Infrastructure Solutions

IT Infrastructure Service Offering

Security Management Service Offering

The ever-changing security threats organizations face today require stringent regulatory compliance requirementswithin limited internal security budget and resources. Our Information Security and Risk Management can helporganizations define a risk-basedsecurity strategy aligned to their business needs, implement and manage security solutions aligned to technology trends and ensure compliance levels aligned to regulatory environment. Citron IT Services’ Managed Security Services offer best in class security environment. Citron IT Services’ Managed Security Services offer best in class securityexpertise and infrastructure while enablingorganizations to optimize their security budget.

Service Coverage

  • Managed Services
  • Device Management
  • VA/PT
  • Security Monitoring and Response
  • Malware Management
  • Enterprise Consulting for Security Strategy and Roadmap

Products Services

  • Product Visioning
  • Implementation
  • Support and Vendor Management

End User Management Service Offering

Our End User Services are designed to improve end-user productivity and provide streamlined services to end-users across locations. We facilitate centralized support with a standardized process for your end-user environment.

Citron IT Services’ 24/7 support services include management of desktops, operating systems, office automation applications, business applications, etc.

Service Coverage

  • Centralized desktop services
  • Remote support
  • Software Distribution
  • Incident management
  • Software License Management
  • OS Support
  • Desktop Applications (Email Client and AV Support) Management
  • Peripherals Support
  • Hardware maintenance services
  • VendorManagement
  • MIS Reports
  • Migration Services
  • Problem management
  • Asset Management
  • Incident management

Network Management Service Offering

Today’s businesses require seamless functioning of operations that go beyond geographic boundaries and there is high dependency on networking to achieve this. Our Network Infrastructure Management Services address all networking needs and provides reliable and flexible networking infrastructure support to adapt to ever evolving business conditions. We have designed our network management services to provide round-the- clock, reliable and optimally performing networks.

By monitoring and managing network installations, Citron IT Services helps it’s clients to improve network availability, optimize network performance and proactively manage operational issues to ensure smooth, uninterrupted functionality of the network 24/7.

Service Coverage

  • Network consultancy
  • Requirement study & Network design
  • Network Implementation – LAN/ WAN
  • Network Monitoring
  • Remote Administration & configuration management of network equipment
  • Support services for remote users
  • Customer Network Operating Centre (NOC)operations
  • Telecoms Management

Remote Infrastructure Management Service Offering

In the last few years, organizations have realized the value of remote IT infrastructure management. The industry as a whole has witnessed high growth in the adoption of Remote Infrastructure Management (RIM). RIM is a mission-critical service and reflects high customer confidence and relationship.

Recent surveys suggest that as customer environments mature with more control over processes, they are more likely to adopt Remote Infrastructure Management. The benefits of organizations moving to RIM model are many, the most significant being reduction in the overall infrastructure management costs.

Citron IT Services is a preferred RIM service provider and has experience in managing IT infrastructure confidently to ensure cost benefits. Citron IT Services delivers Remote Infrastructure Management Services through its state-of-the-art Infrastructure Operations Management Centers in Bangalore and Mumbai, which are highly automated and capable of providing Business SLAs and End User SLAs, irrespective of the underlying technology, device or platform.

Service Coverage

  • Servers and Virtualized environments
  • Storage and backup
  • Network
  • Security
  • Remote Administration & configuration management of network equipment
  • Database
  • Applications
  • End User Infrastructure
  • Mobile devices

Server Management Service Offering

The performance of critical infrastructure is essential for business productivity and customer satisfaction in any organization, but managing servers is a costly and time consuming activity.

Server Management Service ensures availability of server hardware and OS in a healthy and optimal functional state. It refers to the management of daily operations of Servers, making use of technology and best practices, and ensuring businesses stay current while reducing costs.

Monitoring and Management of:

Service Coverage

  • Server Hardware and Operating System
  • Installation, configuration and administration
  • Version Migration and Up- gradation
  • Performance and capacity management
  • Remote branch server administration

Storage And Backup

  • Provisioning of Storage
  • Monitoring and Management of Storage Infrastructure
  • Availability and Capacity Managemen
  • Backup monitoring and restoration testing
  • Remote branch server administration
  • DR Management
  • Server Monitoring
  • Patch Management
  • Incident and Problem Management

Supply & Installation of Infrastructure Device

We provide complete range of devices used for building IT Infrastructure of you company making sure they are cost effective and timely delivered.

  • Network Equipment's like Router, Switches, Access points, Firewall etc. from various top manufacturer
  • Servers ready to use and servers with built-in configuration as per customer requirement and standards
  • We also provide Security devices like access control systems and biometric for complete security of your organization
  • Infrastructure cabling Implementation along with all active and passive components to provide end-to-end connectivity

Our Partners

Citron deliver the right solution for your businesses